FAQ

Q1. What courier service do you use for deliveries?

- We use Canada post for Canadian & U.S Orders. DHL for international shipping.

Q2. Can I place a custom order?

- Yes, simply email us at fataliedesigns@gmail.com to set up an appointment. Together, we will work towards fulfilling your custom purchase. 

Q3. How long does it take for my Fatalie purchase to arrive?

- Local Canadian purchases take approximately 5-6 days to construct & prepare for delivery and 2-3 days to arrive at your home.

- International deliveries differ depending on your location. However, feel free to contact us for any updates on your order.

Q4. When & how will I receive a tracking number?

- You will receive a tracking number by email once the parcel is in the care of the courier and they are in the process of making the delivery to your home.

Q5. How do I check the status of my order?

- If you have not yet received a tracking number, feel free to send us an email at fataliedesigns@gmail.com for a status update on your order. Kindly use the same email provided on your order and include your order number.

Q6. Is there a way to try on your products before purchasing?

- Yes! If you live in Canada Toronto Ontario, you can set up a fitting time and date. To do so, simply send us an email at fataliedesigns@gmail.com.

Q7. Where are your garments constructed?

- At the moment, all Fatalie garments are handmade in Canada.

Q8. How do I facilitate a return?

- All garments are final sale. We can offer alterations to ensure that the fit our your garments are perfect.